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Placing Orders

1. user has to place an order as a first action, then payment transaction is submitted
2. payment is required before the service is provided
3. if payment transaction is accepted, a confirmation email will be submitted to the userʼs email with the successful transaction, transaction number, description of service and payment amount, and the service is available immediately

in case the service is not available for any reason, users are recommended to send an email on info@dulleni.com

Payment Details

1. dulleni.com allow payment using credit card and debit card
2. payments for all services are in Egyptian Pound
3. dulleni.com does not hold any credit/debit card details, it is held by third party payment provider a secured payment gateway
4. user will not be charged for any orders that cannot be fulfilled, and dulleni.com will refund to the userʼs account the amount paid fully

Return & Refund

1.To be eligible for a return, the purchased item “must be unused”; it means user should not have viewed or downloaded the reports contents or save it in any means, otherwise the item cannot be refunded
2. Users can return a product for up to 2 days from the date of purchase
3. It is mandatory to keep the payment receipt received when purchased the service, and users must refer their request of refund according to payment receipt
4. will immediately notify the users on their status of refund after inspecting the case whether it is approved or not approved
5. if return is approved, will refund to the user according to method of payment

Liability Limitation

1. users access to and use of our services may be interrupted from time to time as a result of malfunction, updating, maintenance or repair of the site or any other reason
2. dulleni.com may remove the service for indefinite periods of time, or cancel the dulleni.com services at any time , without notice to users
3. users agree to use this service at their own risk, and all the services provided by dulleni.com without warranties of any kinds

Cookie Policy

We use cookies to ensure that we give you the best experience on our website. if you continue without changing your settings, weʼll assume that you are happy to receive all cookies on dulleni.com website. however, you can change your cookie settings at any time


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